Email And Notifications
- Organizations now send consistently branded email using their name, logo, colors, and managed reply address.
- Operators can enable or disable automatic emails by notification type and outcome.
- Templates are organized by purpose, outcome, and language, with usable system defaults and organization overrides.
- English, Hebrew, Mongolian, German, French, Spanish, and Arabic are supported. English is used when a tour or traveler language cannot be matched.
- Action buttons can appear naturally inside the message and include a visible link fallback.
Join Requests
- Travelers receive the right confirmation after submission: awaiting tour confirmation, payment required, or no payment required.
- Approved travelers receive a separate message with links to complete traveler details.
- Approval creates or links traveler records and applies submitted rooming information.
- Partner rooming imports remain separate and do not send join-request emails.
Payment Collection
- Payment reminder controls are consolidated with notification settings.
- Operators can configure reminders before, on, and after the due date, including repeat cadence and count.
- Multiple overdue installments produce one current reminder for the total amount, not a burst of historical messages.
- Enabling reminders does not replay stale before-due or due-date emails.
- Manual sale amendments can be edited or removed, with payment schedules reconciled afterward.
- Operators can cancel an affected active payment link and tell the payer to restart from the payment page.
- Late settlements and overpayments remain represented accurately in the sale ledger.
- Checkout cannot request more than the remaining sale balance.
- The payment page clearly shows when another scheduled payment is not yet due.
Inbound Email And Conversations
- Each tour has a reply address that can be copied and shared for tour correspondence.
- Email that cannot be matched safely is placed in an unallocated inbox for review.
- Operators can Reply or Reply All directly from an email in the Operations room.
- Meaningful attachments can be reviewed and added to the tour vault; common inline and signature images are excluded where identifiable.
- Temporary inbound files and completed processing records follow defined retention periods.
Mail Visibility
- Mail history helps operators track sent communication.
- A separate diagnostics view highlights delivery and processing problems that need attention.
- Hotel outreach uses organization branding and language settings, and its send window closes after successful queueing.
Monitoring And Operations
- Weather wind speed is displayed in kilometres per hour.
- Monitoring alerts can escalate, resolve, and recur while preserving their lifecycle history.
- Monitoring notices appear in Trip Health and the Operations room, with optional WhatsApp delivery where configured.
- Organization-wide operations tasks can send due-soon and overdue reminders to assigned users.
Settings
- Notification controls, languages, templates, and payment reminder timing are available through unified settings.
- Obsolete mail-profile and arbitrary-template selection controls have been removed.
- Notification email resources are available for direct template review and editing.